In this special Ask the Expert episode, Diana Rodriguez-Zaba, president of ServiceMaster Restoration by Zaba serving Chicago and the surrounding suburbs, shares her story and insights. She is the winner of R&R’s seventh annual Women in Restoration Award and rose to the top of an impressive list of 46 nominees. All nominations were reviewed by a panel of judges based on journey and experience in the industry, job growth and future reach, industry and community involvement, and awards and certifications. 

Watching and helping people evolve is Rodriguez Zaba’s passion. “I feel like I need to lead my team, but I have to develop my team so they can be leaders,” she says. “That’s what I do. I build leaders so they can continue to lead. Then I show them, ‘You’re amazing. You’re great. You need to take this other person and show them how to be like you.’ And that builds their confidence. …I would say I’m a transformational leader.”