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Home » Topics » Columns » Restoring Success

Restoring Success
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customer surveys

Restoring Success: Creating Effective Customer Surveys

Plus, understanding and utilizing Net Promoter Scores.
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Lisa Lavender M.T.R., M.F.S.R., M.W.R.
June 6, 2019
No Comments
Is your customer survey process really giving you the information you need?
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Lisa Lavender: Inspiration is Everywhere

Restoring Success: Your Restoration Company's Digital Content

Inspiration is Everywhere
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Lisa Lavender M.T.R., M.F.S.R., M.W.R.
May 3, 2019
No Comments

As a disclaimer, I am not formally trained or an expert in Social Media; but rather a restorer and educator who recognizes the power of the digital world in which we operate.  There is great opportunity to build relationships, show your expertise, establish credibility and more if we harness the power. 


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restoring success on call

Restoring Success: Developing an On-Call System

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Lisa Lavender M.T.R., M.F.S.R., M.W.R.
April 4, 2019
No Comments
There are many different on-call schedule designs that accommodate the different shapes, structures, and sizes of restoration companies.
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restoring success color

Restoring Success: Communicating Through Color

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Lisa Lavender M.T.R., M.F.S.R., M.W.R.
March 7, 2019
No Comments

How much information in our daily life is actually displayed using color? In transportation alone, highways, traffic signals, pedestrian crossings and airports use color to organize information.


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restoring success hiring

Restoring Success: Hiring Outside the Industry

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Lisa Lavender M.T.R., M.F.S.R., M.W.R.
Justin Sifford
January 31, 2019
No Comments
By taking the approach of evaluating the skills and traits of individuals that lend themselves to a successful career in restoration without industry specific experience, we can broaden our search for prospects
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restoring success self talk

Restoring Success: A Truly HAPPY New Year

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Lisa Lavender M.T.R., M.F.S.R., M.W.R.
January 3, 2019
No Comments
As a leader in an organization, positive self-talk and focus on a successful vision that you control is important to your effectiveness and ability to engage the team in the thriving future ahead, the vision. 
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care meter

Restoring Success: It's All About Perspective

'Tis the season to calibrate your perspective meter.
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Lisa Lavender M.T.R., M.F.S.R., M.W.R.
December 5, 2018
No Comments
The gift of perspective gave us the ability to focus on what’s important. It allowed us to be thankful and stay positive. I have since passed the gift of perspective meter calibration to many.
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restoring success profit

Restoring Success: Managing Job Profitability

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Lisa Lavender M.T.R., M.F.S.R., M.W.R.
November 1, 2018
No Comments
Although I believe that strong organizations are driven by something bigger than profit and rather by purpose, the fact of the matter is that at a very basic level we must be able to execute in a way that generates a profit.
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restoring success best practices

Restoring Success: Departmental Best Practices Can Lead the Way

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Lisa Lavender M.T.R., M.F.S.R., M.W.R.
October 4, 2018
No Comments
Departmental level best practices give a framework for success to managers without the need to micro manage competent and engaged team members.
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restoring success inconsistency
Restoring Success

Inconsistency: The Silent Enemy of Your Restoration Company

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Lisa Lavender M.T.R., M.F.S.R., M.W.R.
August 2, 2018
No Comments
Consistency is a critical ingredient to the success of individuals and organizations, and inconsistency can be one of the greatest enemies to your objectives and goals.
Read More
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