A culture filled with fear and mistrust will be a culture with a disengaged and unhappy team.

A red flag is only a signal; if we react to a signal of a coming problem or irregularity, we can get things back on track.

As an industry, we can embrace, adjust, and utilize training opportunities in new ways.

Although we can only speculate on the long-term impact on our behaviors, we can proactively and positively begin to adjust.

A career in restoration demands a commitment to the customers call in need of action, 24/7. Let’s make it great again.

Culture can impact an organization’s ability to adopt new technology, overcome challenges, provide world-class service, provide opportunities for growth, learning, development, and more

Tacit approval is related to the concept of accountability; however, the result is that it is literally perceived as approved and acceptable behavior.

How often are we needlessly touching or moving something? How often do we look for something? How much time is being wasted unnecessarily in additional steps or needing something?

The rapid developments from tools to products to software and more has not slowed. We need to be diligent and thoughtful in our investments in technology.

When instructions are not followed, bad things can happen. Find positive approaches to help the team follow instructions.