Annissa Coy discusses pre-communication with adjusters, before the job is complete and the invoice is sent. She also explains why she does not prioritize communication with third parties during review.

The year was 1990 and for some points of reference:

1. People still sent letters.

2. If you were 30 years old, you could expect to be on the planet another 45 years (Life expectancy was 75.4 years).

The year 2020 has been one for the record books, and even though a pandemic has changed how we live, work, and learn, it certainly has not changed the Restoration Industry Association’s mission to educate, advocate, and elevate the restoration industry.