It isn’t necessarily the smartest people who are the most successful or feel most fulfilled in life. You may know someone who is academically smart yet is socially inept and unsuccessful at work or in their personal relationships.

Managing a small business is a risky proposition. A gamble, in some aspects.

Should you physically beat up your customers? Of course not. If your employees are beating up customers in order to enforce company policy, clearly they haven't been taught the skills of effective decision making. 

So you decided to go to the Texas Coast after much discussion! You had been told that if you came down you would have all of the work you wanted and or could handle. You would figure out where you were going to stay when you got there. You drove straight through, anxious to get there and anxious to get started.

Shortly after graduating from college, I spent the better part of four years living on a horse farm in rural Southwestern Pennsylvania. In addition to working as a national account manager for the 84 Lumber Company, I spent my spare time mucking stalls, feeding horses, mending fences, and making hay on the farm in exchange for rent.

Workplace anxiety is a serious condition that affects two out of every five workers. Chances are one or more of your co-workers is dealing with it right now. If an owner or leader in the business happens to be one of them, its impact could directly influence decisions that may lead to stalled growth and side effects to the company culture and performance.

This special issue of R&R covers CAT work from every angle. Or so I thought, until I was traveling back from Insights in Grapevine, Tex., last month.