“As an industry, we must perform at a higher level than ever before with less qualified people than we’ve ever had. That is the restoration industry’s staffing challenge,” Jeremy Reets writes. “Companies that bring on new staff and quickly get them to a high level of competency will be the ones to dominate their market. So, how do you increase the competency of your staff quickly and dominate your market? Hands-on training is part of the solution!”

Annissa Coy responds to a comment on a previous video. She discusses collaborating with the insurance side in the interest of the customer, without “selling out.”

Ours is an industry where entrepreneurs cling to traditional ways of doing business. It’s an in-person service, after all. We work with our hands, we serve clients face-to-face. Who cares how tech savvy we are? Everyone cares, and if you don’t see that reflected in your customers’ priorities now, you will soon.

In this episode of Ask Annissa, Annissa Coy addresses the following question: “I’m responding to fires from a scanner and I’m not signing any of the jobs. What do you think I am doing wrong?”

In this Ask the Expert episode, Leighton Healey, CEO of KnowHow, details the 2022 Restoration Workforce Survey, open through early 2022. Its aim is to answer how the industry can attract and retain qualified workers.

In this Ask the Expert episode, Gerry Edtl and Jordan Donald, the father-daughter team behind Gerry Edtl Consulting, discuss building reciprocal relationships with insurance agents and taking business development to new heights with direct referrals.

In the third installment of Seven Lessons Learned from $500 Million in Restoration Transactions, Gokul Padmanabhan discusses the important information required to complete the extensive process of due diligence.

“If the Jon from five years ago has anything further to add, perhaps this idea still has merit: ‘Your office is your second home. Arguably, you spend more time in your workspace with your work peeps than with your actual family, so making it an enjoyable and functional environment should be a priority,’” Jon Isaacson writes.

In this episode of Ask Annissa, Annissa Coy addresses the confusion that comes with multiple team members providing different answers to the same client question. Watch to learn about the value of assigning a single point of contact from the start for clients and staff.

In this Real Stories in Restoration episode, Nasutsa Mabwa, owner and president of ServiceMaster Restoration By Simons, shares her unique voyage from social work to restoration, being selective with service offerings, and keeping her business small and agile to stay closely connected to customers.