Have you ever traveled abroad to a non-English speaking country? If you weren’t familiar with the language spoken there, doubtless you found it a little frustrating trying to accomplish even simple business transactions.

Have you ever said about your business, “I just need somebody to answer my phones”? Maybe you consider that a lowly position that anyone should be able to manage, just a warm body talking into a piece of plastic.

In the early part of the 1900s, a woman named Mary Mallon worked in the New York City area for several families. She appeared healthy, yet she was a carrier of a deadly disease and the cause of several serious outbreaks.

The Experience Convention & Trade Show returns to The Mirage in Las Vegas next month, and as always, there is a whole lot to take in, learn, and explore. With so many trade shows in the restoration industry today, it can be hard to choose what you attend.

I live in a crack house. Well, it used to be a crack house until the new owner threw out the old tenants and restored the home, to the relief of the neighborhood. But I’m afraid that it wasn’t completely restored.